Doha Closet and Lilac Tags
Social Media Manager
Rawda Hotel, Doha, Qatar
Receptionist
• Ensure accurate and efficient running of reception including check in/out procedures.
• Respond to Guest queries in a timely and efficient manner.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments.
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Ensure all Guest deliveries and messages are received effectively and efficiently
• Assist other departments wherever necessary and maintain good working relationships with Team Members
• Work with Manager to identify a specific project to complete.
